Outbound Calling

Active calling

What do we offer?

Customer acquisition and appointment setting for sales reps in various languages (English, German, Spanish, Polish, Slovak, Slovenian, Croatian, Romanian, etc.)
Scheduling meetings for sales representatives
Retention care for existing clients
Robust base of experienced sales operators
Flexible capacity based on needs (possibility to increase call volume within a few hours)

Thanks to us

You’ll get relevant leads and new customers with ease
You’ll boost your sales performance thanks to professional operators
You’ll have access to accurate reports on campaign success
You’ll flexibly adjust the call volume based on current needs

Ideal for

Energy and telecommunications companies, banks, insurance companies, transportation providers or other similar companies with larger customer bases that need to contact hundreds of clients daily, increase service volume, or focus on contract renewals and cross-sell/upsell.

Use case

A telecommunications company wanted to reach out to hundreds of new clients and at the same time upsell new tariffs to existing customers. Conectart provided a team of experienced sales operators who made up to 500 calls per day. Thanks to custom-tailored call scripts and real-time reporting, the sales process was optimized and the number of closed contracts increased by 25% within the first month.

What the service can look like in practice

Cross-sell / Up-sell to existing customers
Acquisition of new customers
Lead generation
Scheduling meetings for sales reps
Retention calls for contract renewals
Surveys / Customer satisfaction research

Price Calculation Metric

Fee per contacted customer (processed call) + sales success fee

The price is usually defined as a combination of the contacted database and success fee based on the lead difficulty

A fixed rate is not suitable for this type of service, as neither the operator nor the call center is motivated

Price

Depends on the scope of the campaign and the number of leads to be contacted

It is a combination of a fee for contacted leads and a success fee based on lead difficulty

In a model case, the cost per lead is 450 CZK + 0 CZK per processed record

Request an individual price quote.
Contact our sales representative

Thorough Reporting

Daily figures, monthly summaries, and online overviews exactly the way you're used to monitoring and evaluating operations.

ISO Standards and High-Level Security

We are certified not only with ISO 9001, which focuses mainly on the quality of our services, but also ISO 27001—something even some banks do not achieve. It concerns data and information security within the company. Our processes and security measures are top-level, so there's nothing to worry about. We guarantee that your data and your customers’ data are safe with us.

Great Flexibility

When something goes wrong and you need to launch a crisis line, you're running a month-long promo and need to temporarily increase capacity, it’s the Christmas rush and you’re overwhelmed—or on the contrary, you need to quickly cut costs—we can help you quickly thanks to our high capacity.

Certification

Thanks to ČNB certification for intermediaries of consumer credit and intermediaries under the law on insurance and reinsurance distribution, we are a suitable partner even for banks and insurance companies.

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.