Conectart is your future connection

Conectart is your
future connection

Customers are the alpha and omega of any
business. We not only bring you new
customers, but even more importantly, give
them the best care once they’re with you

Ask without obligation

About us

Why beat around the bush? We’re simply the largest contact centre provider in the Czech Republic. We deliver a wide range of BPO (Business Process Outsourcing) services to our clients, including complete customer care, new customer acquisition, lead generation and back-office services.

We use omnichannel communication to give customers the best service whenever and wherever they need it. This means that we operate on different, interconnected channels that are available 24/7.

We are also dedicated to busting the call centre myths that exist in the public and in companies.

Check out the stereotypes ↓

What can you outsource to us?

Customer service

Providing professional customer support in multiple languages

Active calling

Acquisition of new customers and calling meetings for salespeople in different languages

AI

Implementaci voicebotů a chatbotů pro automatizaci hovorů a chatů

Back Office

Digitalizaci a archivaci smluv a dokumentů

Education and training

Operator training (sales and customer support)

Audit and Consulting

Analysis of your call center processes and suggestions for improvement

Why outsource?

We often come across the idea that having your own call center is more profitable than outsourcing it. At the same time, we hear that with an external company, data will not be safe, it is more difficult to manage a team, and it is also more difficult to supervise the quality of services. Let's take a look at what all these myths are wrong with.

Stereotypes

Is it more expensive?

It's not! Unless you’re comparing the price to just the basic hourly wage. When you add in the cost of payroll, absences, facilities, equipment, as well as recruiting, training and technology, we are much more efficient - and therefore cheaper, by up to 40%!

Petr Studnička

CEO Conectart

Is it harder to manage people?

Thanks to the diversity of projects and employees, we are extremely flexible and are able to follow the client's instructions to the letter. In fact, management is easier for the client because their managers don't have to worry about executive management tasks and can focus solely on targets and budget.

Václav Nedbal

Manager CC Conectart

Will my data be safe?

Yes! At Conectart, we invest a lot of effort and resources into security, and we’ve been certified with the ISO:27001 security standard, which is a level that not even all banks achieve. We are dedicated to maintaining the highest standards and if there’s a problem the entire company takes responsibility for the safety of your data.

Daniel Kittnar

Division Director, Conectart

Isn't it hard to control the quality?

Absolutely not! We report the results of our work regularly and in detail. Moreover, thanks to Speech To Text technology, we can effectively control the quality on all of our projects. All the metrics by which the cooperation is measured are known upfront and our KPIs are always linked to these key indicators.

Petra Vaverková

Division Director, Conectart

Is it more expensive?

Ľubomír Hurban

Country Manager, Conectart

Is it harder to manage people?

Grzegorz Pięciak

Country Manager, Conectart

Proof instead of promises

3 days

On average, a complete recruitment cycle with us will take a total of three days

24 hours

We are able to start an entire project with recruitment and training within 24 hours

80 %

We were able to convert 80% of agents to Home Office within one week

52 hours

We managed to launch a crisis line with 25 operators in 52 hours

Award winning service

The European Contact Centre and Customer Service Awards (ECCCSA) is a premium European award for contact centres. It focuses primarily on organisations that value their people, continuously innovate their recruitment processes and place customer satisfaction at the top of their agenda. Being a winner of this award is a great honour, not least because it is one of the longest running competitions of its type.

The Czech Contact Centre Award is a competition organized by ADMEZ (Association of Direct Marketing, E-commerce and delivery). The aim is to not only compare the quality of the competition entries, but also to build a positive image of the industry. The expert jury evaluates projects in the field of active and passive communication, contact centre technologies, education and training of agents as well as the use of new media.

What do our clients say?

We have been working with Conectart since 2015. We appreciate the high flexibility of the services, thanks to which we can efficiently respond to the current market situation, improve the quality of our products and services and be even more accessible. The most valuable thing we have as a bank is and always will be our clients. That is why we insist on perfect service and the best care for them.

Přemysl Šťastný
External Call Center Manager, Česká spořitelna, a.s.

Our cooperation started in January 2019. Conectart is now also our strategic partner in business customer care. We particularly value their proactive approach, the implementation of innovations, and the stable and highly professional team. And based on the operational indicators, it has been a reliable partner that consistently achieves excellent performance in terms of the set KPIs.

Natálie Příhodová
Customer Care & Telesales Partner Manager, Vodafone

We launched the Driverama project in 2021 on the German market and when selecting a customer service partner, we focused mainly on reliability and high quality of service that clients in Germany are used to. So we decided to choose Conectart. We are satisfied with the cooperation both in terms of the aforementioned quality and in terms of proactivity and drive for innovation, which are extremely important to us.

Petr Havel
Group CC Director, Driverama

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.

Why work with us?

Flexibility, a great way to gain experience, opportunities for career growth and training, working from home, a modern dynamic working environment and friendly atmosphere. And that's not all!

Interested in working with us?
Have a look at our open positions here.

Many people have a bad impression of what it’s like to work in a call centre - which is why we’ve created the bustingthemyths.cz website, where we try to break down the prejudices about our work with the help of our employees and show the reality of working in a modern call center.

Borimemyty

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