AI EN

AI – Artificial Intelligence

What do we offer?

Implementation of voicebots and chatbots to automate calls and chats
Automatic quality assessment (Auto QA)
Intelligent SMART IVR to reduce waiting times
Integration of social media with AI for efficient responses
Monitoring 100% of calls in real-time

Thanks to us

You free up agent capacity through voicebots and chatbots
You gain 100% insight into call quality and content in real time
You automate basic interactions and save on human resources
You improve customer experience through shorter waiting times

Ideal for

Any company looking to implement modern AI solutions and optimize its call center without the need for in-house IT development.

Example use case

A company selling consumer electronics wanted to automate customer support during seasonal campaigns. Conectart implemented SMART IVR and a voicebot that handled 80% of basic customer inquiries, significantly easing the load on live agents who could then focus on other tasks. Thanks to AI-powered quality evaluation, clients had a detailed overview of team performance.

What the service may look like in practice

(Automatic) quality evaluation using AI
Voicebot/chatbot for automated calls and chats
Social Media Proposal – effective management of communication on social media
SMART IVR – intelligent IVR for optimizing waiting times
(Active) robotic calls for large volumes of contacts

Price Calculation Metric

Call handling time, commonly referred to as AHT (Average Handle Time) in call center operations

This includes both the call itself and the follow-up work after the call ends

This value is assessed individually for each client based on complexity

It is one of the key performance indicators of contact centers

Price

May vary depending on the client's specific requirements and the scope of AI technology implementation, such as voicebots and SMART IVR

The price per completed minute is approximately CZK 4.10 and always depends on the complexity of the specific interaction

Implementation starts at a fixed price of CZK 10,000

The implementation can be split into monthly payments

Request an individual price offer.
Contact our sales representative

Thorough Reporting

Daily figures, monthly summaries, and online overviews exactly the way you're used to monitoring and evaluating operations.

ISO Standards and High-Level Security

We are certified not only with ISO 9001, which focuses mainly on the quality of our services, but also ISO 27001—something even some banks do not achieve. It concerns data and information security within the company. Our processes and security measures are top-level, so there's nothing to worry about. We guarantee that your data and your customers’ data are safe with us.

Great Flexibility

When something goes wrong and you need to launch a crisis line, you're running a month-long promo and need to temporarily increase capacity, it’s the Christmas rush and you’re overwhelmed—or on the contrary, you need to quickly cut costs—we can help you quickly thanks to our high capacity.

Certification

Thanks to ČNB certification for intermediaries of consumer credit and intermediaries under the law on insurance and reinsurance distribution, we are a suitable partner even for banks and insurance companies.

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.