Audit and Consulting

What do we offer?

Analysis of your call center processes and improvement suggestions
Optimization of communication across departments
Implementation of innovations and technological solutions
Setup of motivation programs and reward systems
Comprehensive operational audit and reporting
Consulting to improve efficiency and unify procedures

Thanks to us

You will gain insight into the current state and potential improvements of your call center
You will implement modern technologies and improve efficiency
You will ensure unified communication and process standards
You will increase customer satisfaction and team efficiency

Ideal for

Companies that need independent expert consulting to optimize and improve the performance of their call center without long-term investment in an internal team.

Use Case

A medium-sized insurance company wanted to improve the processes of its internal call center. Conectart conducted an audit of communication standards, proposed process improvements, and implemented new technologies such as Auto QA. As a result, the Service Level (SLA) increased from 66 to 80.

What the service might look like in practice

Configuration of call center operating processes
Unification of communication standards across the call center
Integration of innovations and technological solutions
Comprehensive audit and operational optimization setup

Price

Charged at an hourly rate of CZK 5,500

Example: An 18-hour audit and consultation, which included an audit, process setup, and employee training, amounts to CZK 99,000

Get a personalized price offer.
Contact our sales representative

Thorough Reporting

Daily figures, monthly summaries, and online overviews exactly the way you're used to monitoring and evaluating operations.

ISO Standards and High-Level Security

We are certified not only with ISO 9001, which focuses mainly on the quality of our services, but also ISO 27001—something even some banks do not achieve. It concerns data and information security within the company. Our processes and security measures are top-level, so there's nothing to worry about. We guarantee that your data and your customers’ data are safe with us.

Great Flexibility

When something goes wrong and you need to launch a crisis line, you're running a month-long promo and need to temporarily increase capacity, it’s the Christmas rush and you’re overwhelmed—or on the contrary, you need to quickly cut costs—we can help you quickly thanks to our high capacity.

Certification

Thanks to ČNB certification for intermediaries of consumer credit and intermediaries under the law on insurance and reinsurance distribution, we are a suitable partner even for banks and insurance companies.

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.