Customer Service

What we offer?

Professional support in various languages (EN, DE, ES, PL...)
Extended operating hours of the call center in the evenings and on weekends
Multichannel communication (phone, email, chat, WhatsApp)
Flexible capacity adjustment based on seasonal peaks
Integration with your CRM and external warehouses

Thanks to us

Increase the productivity of your call center with effective training
Reduce turnover through motivation and reward systems
Gain a highly qualified team that is constantly developing
Save time and costs on internal trainers

Ideal for

Online shops and companies looking for professional solutions for efficient management of inquiries, complaints, and technical support.

Example use case

A medium-sized electronics e-shop has recorded an increased number of inquiries regarding availability and complaints. Outsourcing the call center to Conectart provided an integrated customer service hotline (including webchat and WhatsApp) even on weekends. Seasonal peaks can be easily covered by increased capacity. The owner has an online overview of all inquiries.

How the service may look like

Customer service – hotline for inquiries
Technical support
Complaint / Help hotline
Communication via SMS, WhatsApp, social media

Metric for Price Calculation

Call handling time (AHT)

Includes both the call and subsequent work

Individually based on complexity

Price

Directly dependent on AHT

Most commonly 9–18 CZK/min

Example: 45,000 CZK / Operator

Request an individual price quote.
Contact our sales representative

Thorough Reporting

Daily figures, monthly summaries, and online overviews exactly the way you're used to monitoring and evaluating operations.

ISO Standards and High-Level Security

We are certified not only with ISO 9001, which focuses mainly on the quality of our services, but also ISO 27001—something even some banks do not achieve. It concerns data and information security within the company. Our processes and security measures are top-level, so there's nothing to worry about. We guarantee that your data and your customers’ data are safe with us.

Great Flexibility

When something goes wrong and you need to launch a crisis line, you're running a month-long promo and need to temporarily increase capacity, it’s the Christmas rush and you’re overwhelmed—or on the contrary, you need to quickly cut costs—we can help you quickly thanks to our high capacity.

Certification

Thanks to ČNB certification for intermediaries of consumer credit and intermediaries under the law on insurance and reinsurance distribution, we are a suitable partner even for banks and insurance companies.

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.