Back-Office EN

Back Office

What do we offer?

Digitization and archiving of contracts and documents
Processing of complaints and invoicing
Information verification and client communication
Organization of administrative agenda and archive management
Active supervision of changes and project progress

Thanks to us

You can focus on your core business while we handle your administration
Your documents will be securely digitized and accessible anytime
You will have an overview of all important processes and their status
Your administration will be well-organized and archiving flawless
You gain high flexibility in scaling capacities up or down in real time

Ideal for

Freight, logistics, telecommunications and similar companies that need professional document management and lack the capacity to organize administrative tasks.

Example of Use

An international freight forwarding company faced issues with overloaded administration, especially in entering and archiving in their internal system. Conectart implemented a complete administrative process, simplifying and streamlining operations and enabling the supplier to respond flexibly to capacity needs in line with seasonal fluctuations. Conectart applied its know-how in document digitization, invoice processing, and claim management, which led to reduced errors and improved oversight of documentation status.

What the service may look like in practice

Contract management and document archiving
Complaint handling and shipment delivery
Invoice processing and mail delivery
Contract digitization and archiving
Document checks and audits

Price Calculation Metric

In this case, it's not about handling a call, but about processing a document or request

The processing time is assessed individually based on the complexity of the request

Processing includes both the time of the actual work and any related administration

This is one of the key performance indicators, with each client being assigned a specific processing duration based on complexity

Price

Depends on the scope of requirements related to document management and digitization, the price ranges between 7.90–18 CZK per minute worked

Example case of digitizing 12,000 documents totals 360,000 CZK

Request an individual price quote.
Contact our sales representative

Thorough Reporting

Daily figures, monthly summaries, and online overviews exactly the way you're used to monitoring and evaluating operations.

ISO Standards and High-Level Security

We are certified not only with ISO 9001, which focuses mainly on the quality of our services, but also ISO 27001—something even some banks do not achieve. It concerns data and information security within the company. Our processes and security measures are top-level, so there's nothing to worry about. We guarantee that your data and your customers’ data are safe with us.

Great Flexibility

When something goes wrong and you need to launch a crisis line, you're running a month-long promo and need to temporarily increase capacity, it’s the Christmas rush and you’re overwhelmed—or on the contrary, you need to quickly cut costs—we can help you quickly thanks to our high capacity.

Certification

Thanks to ČNB certification for intermediaries of consumer credit and intermediaries under the law on insurance and reinsurance distribution, we are a suitable partner even for banks and insurance companies.

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.