Education and Training

What do we offer?

Operator training (sales and customer support)
Education for team leaders and managers
Training focused on increasing productivity and reducing turnover
Personalized training based on your company's needs

Thanks to us

You will improve the productivity of your call center through effective training
You will reduce employee turnover by setting up motivation and reward systems
You will gain a highly qualified team that is constantly growing
You will save time and costs on internal trainers

Ideal for

Companies with their own call center that are looking for external training for operators and managers without the need to hire a permanent in-house trainer.

Example of Use

A small telecommunications company experienced increased operator turnover on the inbound line. Conectart conducted a team analysis, set up a training plan and operator motivation system. Within three months, turnover was reduced by 20% and productivity increased by 15%.

What the service might look like in practice

Training for operators on both outbound and inbound lines
Training for team leaders and setting up reward systems
Setting goals and motivation for operators
Support with employee turnover and motivation
Supervision and performance monitoring

Price

It is set as a daily rate for training and depends on the number of participants, with a maximum capacity of 12 people per training session.

The price per training day ranges from CZK 10,000 to 19,000

An example case for a five-day sales skills training for a customer service department (Service to sell) comes to CZK 75,000

Request a personalized price quote.
Contact our sales representative

Thorough Reporting

Daily figures, monthly summaries, and online overviews exactly the way you're used to monitoring and evaluating operations.

ISO Standards and High-Level Security

We are certified not only with ISO 9001, which focuses mainly on the quality of our services, but also ISO 27001—something even some banks do not achieve. It concerns data and information security within the company. Our processes and security measures are top-level, so there's nothing to worry about. We guarantee that your data and your customers’ data are safe with us.

Great Flexibility

When something goes wrong and you need to launch a crisis line, you're running a month-long promo and need to temporarily increase capacity, it’s the Christmas rush and you’re overwhelmed—or on the contrary, you need to quickly cut costs—we can help you quickly thanks to our high capacity.

Certification

Thanks to ČNB certification for intermediaries of consumer credit and intermediaries under the law on insurance and reinsurance distribution, we are a suitable partner even for banks and insurance companies.

Contact Form

If you’re interested in our services and would like to find out more, please contact us using the contact form. Our sales team will get in touch with you as soon as possible.